About Us

E2E ITSM Consulting Pty. Ltd. (E2E ITSM-C) has been established in Sydney, Australia since 2009.  The founders  and principal consultants who landed in Australia in 1987 have since strived to build their capabilities and establish a respectful reputation within the industry. Please read their story on the Welcome page of the website. As an organisation we believe in the need to constantly refresh and innovate our services and capabilities in order to increase our flexibility and responsiveness to changes within the industry and to our customers.  Our collective experience within Australia and the Middle East spans over 90 years in the financial and banking industry, government, hospitality, airline, retail, and IT (hardware, software, business relationship management and consulting). We also have access to resources in the Healthcare and other industries.

We have strong capabilities in programme and project management, learning and development, quality assurance, management and improvement, service and process improvement, business relationship management, organisation management of change (MoC), ITIL and CMMI.  We continue to grow our modular capabilities to include Agile, DevOps as well as Knowledge-centered Services.

Based on project requirements, the team is established by one of our principal consultants, and augmented by accessing the company’s  available pool of skilled contractual professionals that reflect E2E ITSM-C organisational values and commitment to excellence.

While currently located in Australia, E2E ITSM-C services are offered worldwide.  Our team is mobile and thanks to today’s technology, it can also be virtual when needed; permanent members are fluent in English, French and Arabic.

Our Philosophy and Our Approach

We design our service solutions using a modular approach; once we understand the customer requirements we carefully select the appropriate capability modules or jigsaw puzzle pieces that address those specific requirements or problems, and strategically position them to ensure they not only resolve the issue or addressthe need, but also add the most value while reducing costs.

E2E ITSM-C has invested in the development of a modular and reusable set of jigsaw puzzle pieces (Service components and industry best practice-based artifacts) that can be deployed, used and reused in different configurations for the different services that we offer. One of the advantages of this approach is our ability to  easily customise the service solution to our customer needs and budget leading to higher levels of flexibility, and responsiveness.

We have also identified world class third party suppliers with whom we have forged different types of alliances and partnerships to ensure that together we offer our customers best of breed end to end solutions at the best possible value for money.

We promote and resell various 3rd party products and services via affiliate marketing links. It is important however to mention that if we promote it, we have a good understanding of how it works and we believe in the value add this product or service could bring to our customers as part of our suggested service solution to them.

The process we use to tackle a typical end to end process/service improvement consulting engagement comprises the following modules or stages:


We bundle these modules or stages as follows:

  • Discovery
  • Planning and design
  • Development and build
  • Deployment and implementation
  • Transition and transformation
  • Service and process improvement (iterative or as a one-off activity)

Each module concludes with verification and validation (as appropriate) activities.  The planning for Transition and Transformation stage starts with the planning module and is applicable (to different extents) throughout the different stages of the end to end engagement.  Having said that however, Transition and Transformation activities intensify during the deployment and implementation stages of the engagement.

Similarly to the Transition and Transformation module, planning for the Measurement and Management activities start during the Planning stage and are also iterative throughout the different modules.

Customers can select an end to end solution that covers all modules or just engage our consultants to execute one module or parts of that module.

Our Company Purpose

To deliver customer oriented professional services using industry best practices that will enable our customers to:

  • Achieve business objectives and business outcomes.
  • Reduce waste and maximize efficiency.
  • Reduce total cost of ownership, and maximize Return and Value on Investment (ROI & VOI).
  • Increase flexibility and responsiveness to changes.
  • Transform chaotic working conditions into a stable and mature work environments enabling the organisation to become an employer of choice.

In doing so, we hope that our customers will see us as valued trusted advisors and will consider us as one of their preferred service providers.

Our Vision

To become THE service provider of choice for our customers through our proven trustworthiness, work ethics, service excellence and know-how, as well as our value add and reliability.

Our Mission

  • To provide best of breed professional services to our customers maximizing both, their Return on Investment (ROI), and their Value on Investment (VOI).
  • To build exceptional and long-term relationships with our niche customers based on a foundation of mutual trust, respect, and loyalty.
  • To go the extra mile to maximize our value add to our customers.

Our Operational Values

  • Integrity, honesty, transparency and open communication, loyalty, and fairness.
  • We believe that our main role is to support our customers be successful.
  • We care about our world, our environment, our communities, our customers, our team and our families.
  • We believe in the need to work smarter, not harder.
  • We believe in the importance of work/family balance.
  • We believe that our success is demonstrated through the value we add to our customers.

Our Consultants

Our consultants have hands-on experience in:

  • Assessing problematic situations and recommending end to end solutions (People, processes, and tools).
  • Establishing and managing implementation and improvement programmes and projects.
  • Implementing processes and standards.
  • Establishing business and client relationship functions.
  • Establishing service and quality improvement systems and functions.
  • Designing and re-engineering processes.
  • Reviewing service contracts.
  • Developing and delivering training.
  • Facilitating business and IT service management simulations workshops.
  • Evaluating technology solutions and tools on behalf of our customers and assist them in making objective decision.
  • Providing QAaaS activities

Our Partners

E2E ITSM Consulting is a CMMI Institute partner and is affiliated with Quint Wellington Redwood for the delivery of ITIL training.  It has forged several important alliances with other training vendors and simulation games providers.  It has established partnerships and alliances with world class third party suppliers of technology solutions supporting IT Service Management and Quality/Management Systems based on the Baldrige Performance Excellence Programme.

We look forward to hearing from you and to mobilising our capabilities to support your organisation’s improvement efforts.



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