Are your customers dissatisfied, or are you receiving too many complaints due to inconsistent or poor-quality services the organisation is delivering?

Dysfunctional teams, blaming each other?

Poor productivity and high costs?

Projects are often delivered over time, over budget, over resources

The organisation is about to embark on a major implementation of best practice such as ITIL® or CMMI®

Time to just improve your services and your service management processes by aligning them to IT service management (ITSM) best practice?

Inadequate service quality

If you relate to any of the above, or if your organisation exhibits any of these symptoms, we can help!

Training we deliver includes the following

ITIL® Training

CMMI® Training

Other Training Courses

E2E ITSM-C provides two types of training courses:

End to end formal certification training: Such as ITIL Foundation etc. Upon successful completion of the training and related exam where applicable, students receive a formal certification.

Informal training: Such as Configuration Management or Change Management training. This training is modular, and tailored to the organisation needs, requirements, and pain points. Content of such training is based on industry best practice and may provide a hybrid view of more than one best practice (the best of every world). Upon completion of such training, students receive a certificate of attendance.

Training alone is great, except that our retention of new information drops from 100% to 33% within one day of learning.  To address this fact which impacts on the training budget’s ROI, we also offer Business/IT Simulation Games  which could be offered as a stand-alone workshop or following any of our training courses. For more information please click on this link Business/IT Simulation Games

We deliver our accredited ITIL® training in affiliation with Quint Wellington Redwood, and our formal CMMI training as a CMMI Institute Partner.  We offer our Business/ITSM simulation games in affiliation with GamingWorks.

Our delivery model for certified training courses is in the following formats:

  • Facilitated public classes
  • Facilitated private/on-site training
  • Virtual instructor led online training
  • Online training

Our delivery model for informal/modular training courses is in the following formats:

  • Facilitated private on-site training
  • Facilitated private off-site training

For more information please complete the Contact Us form





ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2019. E2E ITSM Consulting is a reseller of cobitism training.